She had a faulty transponder, and she said the Tollway removed her fees and sent a new one her way. Samantha was able to reach the Tollway through social media. Ipass automatically counts axles and the tolls are 1/2 price if you use the IPass over stopping at a booth. The other states you have to go through toll gates but only like at 10 mph. In and around Chicago the IPass lanes are separate and you don’t even have to slow down unless traffic is backed up. Whether you just traveled or are about to travel, drivers can sign up for Pay By Plate by visiting and entering your license plate details, dates of travel and a payment method.ĭrivers who use the Tollway system have 14 days to pay tolls without incurring any fees or fines, the spokesman said. The IPass works in Indiana and Ohio also. To the extent the Illinois tollway were to resume any cash collections, the cash collection rates would be the rates shown under columns labeled 'Pay Online. The easiest way for customers to pay tolls is by signing up for I-PASS, which provides drivers with a 50% discount on all tolls while automatically deducting tolls from their I-PASS account, the spokesman said.Ĭustomers can open I-PASS accounts by visiting They can pick up I-PASS transponders by stopping at the customer service centers or by visiting participating Jewel-Osco and Road Ranger stores.Īnother option is to sign up for Pay By Plate, which allows drivers to pay tolls electronically and avoid all fines and fees without opening an I-PASS account or using a transponder, he said. The Illinois Tollway is operating all-electronic. RELATED: Construction underway for new I-490 western O'Hare corridor to I-90, Rt. To reach the Tollway, visit, Facebook or Twitter or call the customer service call center at 1-800-UC-IPASS, an I-PASS spokesman said.ĭrivers also can stop in at customer service centers at the Belvidere, Lincoln and Lake Forest Oases. The tollway also said it will begin a program in May to help low-income drivers by waiving deposits on I-PASS transponders and adding 20 in tolls to people with household incomes up to 2 1/2. If a vehicle in the convoy has an IPASS transponder, the motorist must remove it. I cannot call anyone over there and I have written 4 letters to dispute my charges. Illinois law requires drivers to slow down and change lanes safely when. I had a working I pass in my car that even has autopay. I now have a bill for $350 when the original tolls were only $50. Samantha said "I got a new iPass last year and IPASS put my old expired plate in it. (WLS) - After the Illinois Tollway went cashless in February, some drivers want to know how best to reach state highway officials with questions. Here's how to make sure you don't miss any tolls, after the Illinois Tollway went cashless.ĭOWNERS GROVE, Ill.
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